10 Useful Techniques to Keep Clients on Board
What are the possibilities that the same consumer will visit your online business a second or third time and make a purchase? I’m sure you’ve already considered the concept of customer retention if you’re struggling to express yourself clearly or if you’re experiencing a bad feeling. Why does that matter? To put it simply, it […]
To increase customer loyalty, brand your live chat language.
There has been a lot of discussion about branding in the blogosphere over the past few years. Describe branding. What makes branding successful? What is your company’s name? The CEO of Amazon, Jeff Bezos, has said that “Your brand is what other people say about you while you’re not in the room,” so that might […]
Five Essential Guidelines for Starting an International Ecommerce Store
Prevent mediocre failures like Wal-Mart in South KoreaDo you know how much money Wal-Mart lost in South Korea? 7.4 billion dollars. Wal-Mart failed because it did not modify its western marketing strategy to suit the preferences of Korean housewives, who make up the bulk of the nation’s consumers. The three key errors that produced this […]
Eight pitfalls in e-commerce to avoid for a successful business
Ecommerce may appear to be a fairly simple industry with few challenges. A customer’s liking of a product and the company offering it to them are ultimately what matter. However, because all of this transaction is conducted virtually and without direct physical contact between the buyer and the seller, even a few seemingly little errors […]
Prepare to Create a Great Holiday Customer Experience [Webinar Recap]
On September 15th, we hosted a webinar featuring LiveChat support hero Marcin Borowski. Do not worry if you missed this webinar; we have you covered. See the key insights and takeaways listed below! The subjects addressed: Trends & purchasing patterns for the holidaysWhat do Christmas consumers look for?Which loyalty programme marketing is most effective over […]
How Do You Earn Your Customers’ Trust?
According to the most recent McKinsey poll, 2016 wasn’t the best year for the fashion and apparel business. The $2.4 trillion business, which had been acknowledged for its enormous growth for decades, was impacted in some way by the volatility on the Chinese stock market, Brexit, and the results of the US presidential election. However, […]
Why Should You Outsource Your Loyalty Program, Loyalty Platform Providers?
You’ve therefore determined that you require a loyalty programme in order to increase customer retention in your e-commerce store. Great! It’s an exciting time in the development of your brand. What, therefore, ought you to do? Do it yourself or hire a third-party supplier of a loyalty programme? There are, in essence, three choices. You […]
Case Study: Zalando
Zalando Reviews’s first case study: As a significant competitor in the online retail market, Zalando faces off against Amazon. That Amazon, which in addition to all its other bells and whistles, including instant access to movies, music, and TV shows, also provides 2-day free shipping anytime its Prime loyalty members request it. Zalando understood that […]
Five strategies to keep loyal customers from ignoring your points
Ever had a tonne of loyalty points on your card but no idea what to do with them? Why did you gather all those priceless points? Disappointment can quickly follow an unfulfilled promise of reward. You should absolutely steer clear of that in your online store. Even while rewards cost your company money, the success […]
How to Increase Loyalty to Fashion Brands
Peak season is the most significant trading period of the year, as all seasoned retailers and brands are aware. Additionally, it is the era of greatest involvement between you and your clients. Whether at a marketplace or during a search, the buyer journey frequently begins online and continues to your website. Customers will keep coming […]