Tag: live chat

  • To increase customer loyalty, brand your live chat language.

    To increase customer loyalty, brand your live chat language.

    There has been a lot of discussion about branding in the blogosphere over the past few years. Describe branding. What makes branding successful? What is your company’s name? The CEO of Amazon, Jeff Bezos, has said that “Your brand is what other people say about you while you’re not in the room,” so that might […]